PeptidePal Refund Policy

Apple App Store purchases

Purchases made in the PeptidePal iOS app are billed and administered by Apple under the App Store's terms. Blank Labs LLC cannot approve or issue an App Store refund directly. To ask Apple to review a refund request, visit reportaproblem.apple.com. Apple determines whether an App Store purchase qualifies for a refund.

Website purchases

Website subscriptions are purchased through Stripe-hosted checkout and processed by Stripe. Unless applicable law requires otherwise or an offer displayed when you purchased expressly provides a refund right, website purchases are non-refundable once the purchase or renewal period has started. We do not provide partial or prorated refunds for unused time except where required by law. For help with a website purchase, email help@blanklabs.io.

Subscription renewals

PeptidePal subscriptions renew automatically until canceled. A renewal starts a new paid subscription period, and a period that has already started is non-refundable except where required by law or where the terms of an offer displayed at purchase expressly provide otherwise. Cancel before the next renewal date to avoid a future charge.

How to cancel

For an Apple App Store subscription, open Settings → [your name] → Subscriptions on your iPhone and select PeptidePal, or manage the subscription at apps.apple.com/account/subscriptions.

For a website subscription, email help@blanklabs.io from the address used at checkout and ask us to cancel future renewals.

Cancellation stops future renewals but does not reverse or refund the current paid period. Uninstalling PeptidePal does not cancel either an Apple App Store subscription or a website subscription.

Promotional guarantees

PeptidePal does not provide a standing money-back guarantee. A promotional guarantee applies only when explicitly displayed at the time of purchase and is governed by the eligibility rules, request deadline, and other conditions shown with that offer.

Statutory rights

Nothing in this policy limits any consumer refund, cancellation, withdrawal, or other purchase right that cannot be waived under the law that applies to you. If a non-waivable statutory right conflicts with this policy, that statutory right controls.

How to request help

For an Apple App Store refund request, contact Apple through reportaproblem.apple.com. For questions about a Stripe website charge, cancellation, an offer displayed at checkout, or a statutory right, email help@blanklabs.io and include the email address used for the purchase and the transaction date. Do not send full payment-card details.